Beauty In My Complexity Premium Unisex Hoodie | Visible Soul Collection

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

At Visible Soul, we want to be transparent about our policies. Since we make all our products to order, all sales are final.

No Returns or Exchanges

* Since each item is crafted specifically for your order, we cannot accept returns or exchanges

*This includes cases of incorrect size/colour selection or change of mind

* The EU's 14-day Cooling Off Period does not apply to our products as they are custom-made to order

Sustainability Note

* We believe in reducing waste. If you receive an item that doesn't work for you, consider:

*Gifting it to a friend or family member

*Donating it to a local charity shop

*Finding creative ways to repurpose the item

Defective Items

*If you receive a damaged or defective item (e.g., ripped, misprinted):

*Contact us within 48 hours of delivery at authentichumanco@outlook.com

*Include clear photos of the defect

* Provide your order number

*We will review your case and work to resolve the issue

Important Notes

- All sales are final

- We cannot offer refunds if:

* Items go on sale after your purchase

* You selected the wrong size, colour, design, or product

* You change your mind about the purchase

Price adjustments are not available for previous purchases

Questions?

If you have any questions about our policy or need to report a defective item, please contact us at authentichumanco@outlook.com. We're here to help ensure your shopping experience with Visible Soul is positive and meaningful.