Frequently Asked Questions

Frequently Asked Questions

Product Information

Q: Do you offer custom designs or products not listed on your website?

A: Yes, we can create custom orders for designs on different garment styles. Please note that custom orders:

- Attract a higher cost

- Have increased processing times (additional 3-5 days)

- Are subject to our no-return policy

 Q: How can I determine the right size for me?

A: We provide detailed size charts for each product. If you're between sizes, we recommend ordering the larger size for a more comfortable fit.

Ordering and Shipping

Q: Do you ship internationally?

A: Yes, we ship to most countries worldwide, except for [list of excluded countries to be defined]. Please note:

• We are not responsible for international carriers or postal service delivery times.
• Any taxes or customs charges are the responsibility of the buyer.

Q: How do you determine shipping rates?

A: We strive to use the most affordable shipping rates available. Rates are calculated based on the destination and the weight of the package.

Q: Do you offer free shipping?

A: We offer free shipping for orders over £100, and occasionally offer free shipping promotions on certain products. Keep an eye on our website and newsletter for these special offers.

Returns and Refunds

Q: What is your returns policy?

A: Please refer to our detailed Returns Solution  https://authentichuman.co/policies/refund-policy.